Terms of Use and Refund Policy - The Mother Lode Theatre

ATTENTION PATRONS:

Your safety is important to us!

Notice: We do not provide or sell tickets to third party websites or sellers. All sales are done in-house through our authorized ticketing system. Please read the following:

For the protection of our customers and their ticket purchases, we ask you to please make all transactions through BUTTEARTS.ORG or contact us at the Mother Lode Theatre Box Office (HOURS: Mon-Fri 10:00am to 4:00pm) for official and guaranteed tickets to our events. We advise this to avoid potential scams from unauthorized sellers or third-party websites.

If you have any questions or concerns, please email us at [email protected] or call us at 406-723-3602. Thank you and we appreciate your continued support!

Sincerely, the Mother Lode Theatre’s management team.

1. This Terms of Use and Refund Policy (“the Terms”) is issued by the Butte Center for the Performing Arts, Inc. (“BCPA”, “we”, “our”) and is subject to change at any time without notice. A current copy of the Terms will be posted at this website location for review.
2. Any person or entity (“user”, “you”, “your”) utilizing this website and/or any sub-host domain websites operated by BCPA or third party vendors in order to purchase tickets by any means shall be bound by the Terms in their entirety without exclusion or compromise.
3. All sales are final. No requests for cancellations, changes, or refunds will be accepted or processed except as expressly provided in Section 8 of the Terms.
4. If your tickets are to be mailed, you should receive them within a reasonable amount of time, generally 7 to 10 days. If you do not, immediately contact BCPA personnel no later than 12:00 noon MT on the day of a weekday performance or no later than 12:00 noon MT on the last business day prior to a Saturday, Sunday, or holiday performance to ensure proper attention and resolution. Failure to notify BCPA personnel you have not received tickets as outlined in this Section may result in your being denied access to the event.
5. If your tickets are to be held at Will Call, tickets will be at the BCPA box office at the time of performance. The box office is typically open no later than 2 hours before performance event time.
6. In the event a performance and/or event is either cancelled or postponed, BCPA may as a courtesy and time permitting post a notice thereof on this website. Failure of BCPA to post such notice does not constitute a breach of any of the Terms herein or in any way affect BCPA’s rights as outlined in Sections 7 and 8 of the Terms.
7. BCPA cannot be held responsible for any cost, loss, or damage as a result of any performance and/or event being postponed or canceled for any reason. Similarly, the conduct of events and performances for tickets purchased is the sole responsibility of the performance events’ organizers and third party venue operators. BCPA cannot be held responsible or liable for injuries, loss, or damages incurred by patrons while attending any performances and/or events.
8. Refunds on tickets purchased are made for a canceled or postponed event only. In all instances when a ticket is refunded, only the face value of the ticket is refunded; ticket processing surcharges charged by BCPA and/or its third party ticket processor will not be refunded. If a refund is approved and granted for a ticket purchase, the refund shall be made back to the original funding source only. Purchases made by check can only be refunded after the check has cleared and good funds deposited in our bank, but no sooner than 12 business days after the check was deposited to our bank. Refunds to users who paid by cash or check will be paid by BCPA check only. Approved refunds shall be made by BCPA within 30 days of refund approval. Refunds made back to credit and debit cards are subject to the credit/debit card issuer’s policies for processing account credits. BCPA has no control over how long it takes a user’s credit/debit card issuer to credit their account with a refund processed by BCPA. In order to qualify for a ticket refund, we must receive your refund request at our Box Office by one of the following methods NOT LATER THAN 10 CALENDAR DAYS FOLLOWING THE ORIGINALLY SCHEDULED DATE OF THE EVENT.
  - Telephone: 406-723-3602
  - E-mail: [email protected]
  - In person:
    Butte Center for the Performing Arts, Inc.
    Box Office (Mother Lode Theatre)
    316 West Park Street
    Butte, MT 59701
9. All users purchasing tickets for performances and/or events held at the BCPA must do so in light of the above limitations, and by purchasing such tickets, user hereby agrees to the Terms in effect at the time of user’s ticket purchase(s). If you do not agree to the Terms herein, do not purchase tickets to any performance and/or event held at the BCPA.

PHOTOS, VIDEOS, AND SOCIAL MEDIA IN AUDITORIUM
Due to the safety of performers on stage and those sitting around you, there is absolutely no flash photography allowed. Please turn off cell phones and limit cell phone camera use, use of social media, and anything else that lights up a screen.

Due to copyright laws, please no video of the performance unless the artist invites the audience to do so.